Program Review: College Support Services
College Support Services Program Review at Skagit Valley College involves a biennial review of unit/department performance in the context of progress toward achieving one or more Institutional Priorities. Instituting Program Review in these areas helps to highlight the critical role these college support service units play in helping the College to achievement mission fulfillment through the strategic priority goals, targets, and KPIs. Biennially, Unit/Departmental staff and administrators analyze performance, data on internal customer satisfaction, set unit/department goals, and identify strategies and resources needed to reach those goals. SVC’s Office of Institutional Research provides Student Support Programs with the relevant strategic priority KPI data to contextualize program review. Individual departments also use and collect data locally to inform strategies and decisions.
College Support Services Program Review do the following activies biennially:
- Analyze annual effectiveness data for measured outcomes related to Unit Goal(s);
- Analyze effectiveness of highlighted strategies in place for unit to achieve its stated goals and measured outcomes;
- Analyze Unit’s staffing and resource needs;
- Revise Unit structure and organization, including relationships with other Units in Student Support Services;
- Formulate a list of needs to achieve your unit goal and measured outcomes (e.g. staffing, budget, resource allocation) for operational planning in the upcoming academic year.
Results of program review will be used in operational planning for subsequent years, and are the vehicle by which units and divisions submit and coordinate their requests. In addition, results from these program review activies are shared with the relevant shared governance council for their oversight, consideration, and review in the operational planning process. Program Review at Skagit Valley College is an iterative, unit-driven and owned process of continual program improvement.
College Support Services Program Review Units:
- Business Office
- Information Technology
- Human Resources
- Grants and Budgeting